At Pet Doctors, we understand the importance of timely delivery and reliable shipping services when it comes to your pet care needs. Our Shipping Policy outlines the procedures and guidelines to ensure a seamless and efficient shipping experience for our valued customers.

1. Order Processing:

• Upon placing your order, our team begins processing it promptly. Orders are typically processed within 1-2 business days, excluding weekends and holidays.
• Please note that customized or personalized items may require additional processing time.

2. Shipping Methods:

• We offer a variety of shipping methods to accommodate your preferences and delivery timelines.
• Standard Shipping: Our standard shipping option delivers orders within 3-7 business days, depending on your location and courier service.
• Expedited Shipping: For urgent orders, we provide expedited shipping options with faster delivery times. Additional fees may apply.

3. Shipping Rates:

• Shipping rates are calculated based on the weight of your order, destination, and selected shipping method.
• During the checkout process, you will have the opportunity to view and select the shipping option that best suits your needs.

4. Tracking Information:

• Once your order has been shipped, you will receive a shipping confirmation email containing tracking information.
• You can use this tracking information to monitor the status and progress of your shipment.

5. Delivery Issues:

• In the event of delivery issues such as delays or lost packages, please contact our customer service team for assistance.
• We will work diligently to resolve any shipping-related issues and ensure that your order reaches you in a timely manner.

6. International Shipping:

• We currently offer shipping services within [insert countries/regions]. Please note that additional shipping fees and customs duties may apply for international orders.
• Customers are responsible for any customs duties or import taxes imposed by their country’s customs authorities.

7. Shipping Restrictions:

• Some items may be subject to shipping restrictions or regulations imposed by local authorities.
• We are committed to complying with all applicable shipping laws and regulations to ensure the safe and legal transportation of our products.

8. Returns and Exchanges:

• For information on our returns and exchanges policy, please refer to our Returns Policy page.

9. Contact Us:

• If you have any questions or concerns regarding our Shipping Policy or the status of your order, please don’t hesitate to contact our customer service team. We are here to assist you every step of the way.

By shopping with Pet Doctors, you can trust that your orders will be handled with care and delivered to you in a timely and efficient manner. Thank you for choosing us for your pet care needs.