At Pet Doctors, we strive to ensure that you and your pet are completely satisfied with your purchases. If for any reason you are not satisfied with your order, we offer a comprehensive Refund and Return Policy to address your concerns.

1. Eligibility for Returns:

• To be eligible for a return, your item must be unused, in its original packaging, and in the same condition as when you received it.
• Items such as perishable goods, personalized products, and gift cards are not eligible for returns.

2. Initiation of Return:

• To initiate a return, please contact our customer service team within [insert number] days of receiving your order to request a return authorization.
• Please provide your order number and details of the item(s) you wish to return.

3. Return Shipping:

• Customers are responsible for the cost of return shipping unless the return is due to an error on our part or a defective product.
• We recommend using a trackable shipping service to ensure that your return reaches us safely.

4. Refund Processing:

• Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
• If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within [insert number] days.

5. Exchanges:

• If you need to exchange an item for a different size or color, please contact our customer service team to arrange for an exchange.
• Exchanges are subject to product availability.

6. Damaged or Defective Items:

• If you receive a damaged or defective item, please contact us immediately to report the issue and request a replacement or refund.
• We may require photographic evidence of the damage or defect to process your request.

7. Restocking Fee:

• A restocking fee may apply to certain returns, particularly for items that are returned opened, used, or without their original packaging.

8. Contact Us:

• If you have any questions or concerns regarding our Refund and Return Policy, please don’t hesitate to contact our customer service team. We are here to assist you every step of the way.

By shopping with Pet Doctors, you can shop with confidence, knowing that we are committed to providing you with excellent customer service and support. Thank you for choosing us for your pet care needs.